Accessibility Statement

1. Our Commitment

Bash EcoCleaners Service Ltd is committed to ensuring that our website and services are accessible to all users, including people with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continually work to improve the user experience for everyone.

2. Accessibility Features

Our website includes the following accessibility features:

• Keyboard navigation: All interactive elements can be accessed using a keyboard
• Semantic HTML: We use proper heading structures, landmarks, and semantic elements to support screen readers
• Alt text: All meaningful images include descriptive alternative text
• Colour contrast: We maintain sufficient colour contrast ratios between text and backgrounds
• Responsive design: Our website adapts to different screen sizes, devices, and orientations
• Focus indicators: Visible focus indicators are provided for interactive elements
• Scalable text: Text can be resized using browser zoom without loss of functionality
• Clear language: We use plain English and avoid unnecessary jargon

3. Accessible Services

Beyond our website, we are committed to accessibility in our service delivery:

• We provide quotations and service agreements in accessible formats upon request (large print, email, or alternative formats)
• Our customer service team is available by phone, email, and online form
• We train our staff to be aware of and responsive to the needs of disabled customers
• We comply with the Equality Act 2010 and make reasonable adjustments where needed

4. Known Limitations

While we strive for full accessibility, we are aware of the following areas where improvements are ongoing:

• Some older PDF documents may not be fully accessible — we are working to update these
• Some third-party content or embedded media may not meet our accessibility standards
• Interactive maps may have limited keyboard accessibility

We are actively working to address these limitations and welcome feedback on any accessibility barriers you encounter.

5. Browser & Assistive Technology Compatibility

Our website is designed to be compatible with:

• Current versions of Chrome, Firefox, Safari, and Edge
• Screen readers including JAWS, NVDA, and VoiceOver
• Screen magnification software
• Speech recognition software
• Operating system accessibility features (high contrast mode, reduced motion, etc.)

6. Feedback & Contact

If you experience any difficulty accessing our website or services, or if you have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 working days.

7. Enforcement

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory Support Service (EASS):

• Website: www.equalityadvisoryservice.com
• Telephone: 0808 800 0082

8. Review

This accessibility statement was last reviewed in April 2026. We review and update this statement regularly to reflect improvements and address new issues.